Refund Policy

RETURNS & REFUNDS

We offer EASY Return and Refund Policy to our customers. Our 100% refund policy lasts for 90 days since you received your delivery. 

In order to receive your refund please follow the steps below:

Products has to be returned in their original condition and packaging. Any product which is damaged by the customer will not be eligible for a refund.

Please request your Return Authorization Number by emailing to support@sphelif.com with a valid reasons for return along with the pictures or a video of the product that supports your reason. After reviewing your request, we will send you a RA# and the address of the closest warehouse where you can mail the product you would like to return.

To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item).

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don't cover customs fees for returns)

Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 90 days after delivery

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at support@sphelif.com


CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at our store. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.


Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.