Warranty Policy

 

OUR 90-DAY WARRANTY
Thanks for shopping at our store. We appreciate the fact that you like to buy the quality bicycle products we are selling at our store. 

In order to help you in taking the right decision in your shopping with us, we want to make sure that you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

Please feel free to select and order a product you are interested in to give a try and enjoy. If you are not 100% satisfied with your purchase, you can return the product within 90 calendar days from the date it has been delivered to you. You will be able to get a full refund or exchange the product for another one, be it similar or not.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

All products come with a FREE replacement warranty for 90 days from the date you receive your order.

If your purchase does not match the description or is the item is defective, please contact us within 72 hours of receiving your order - we will make sure that all of your issues are resolved.

If you received the wrong item, please contact us within 72 hours of delivery. We will arrange to deliver the correct items or return all your payment.

For defective or faulty products, please take photos or videos and email us at support@sphelif.com - we will replace or refund your purchase after confirmation.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.