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Refund Policy

 

OUR 90-DAY WARRANTY
Thanks for shopping at Spheli 4 Bike Lovers online store. We appreciate the fact that you like to buy the quality bicycle products we are selling at our store.

In order to help you in taking the right decision in your shopping with us, we want to make sure that you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

Please feel free to select and order a product you are interested in to give a try and enjoy. If you are not 100% satisfied with your purchase, you can return the product within 90 calendar days from the date it has been delivered to you. You will be able to get a full refund or exchange the product for another one, be it similar or not.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

All products come with a FREE replacement warranty for 90 days from the date you receive your order.

If your purchase does not match the description or is the item is defective, please contact us within 72 hours of receiving your order - we will make sure that all of your issues are resolved.

If you received the wrong item, please contact us within 72 hours of delivery. We will arrange to deliver the correct items or return all your payment.

For defective or faulty products, please take photos or videos and email us at support@sphelibike.com - we will replace or refund your purchase after confirmation.


PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.


RETURNS & REFUNDS

Our 100% refund policy lasts for 90 days since you received your delivery. 

In order to receive your refund please follow the steps below:

Products has to be returned in their original condition and packaging. Any product which is damaged by the customer will not be eligible for a refund.

Please request your Return Authorization Number by emailing to support@sphelibike.com with a valid reasons for return along with the pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.

To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don't cover customs fees for returns)

Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 90 days after delivery

 

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at support@sphelibike.com



CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at our store. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.


Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

 

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